Efficiency, Engagement, and Excellence: Revolutionizing Staffing in Environmental Services

Transforming a health care institution’s environmental services requires balancing efficiency with high-quality standards while fostering employee engagement. Cameron Memorial Community Hospital in Angola, Indiana, met this challenge with innovative leadership and collaborative strategies that prioritize fiscal responsibility and staff well-being.

Faced with a well-staffed yet underutilized team, environmental services leadership implemented a revolutionary scheduling model. By transitioning from 3 shifts to 2 and scaling weekend staffing, they reduced operational inefficiencies without compromising patient care. Staff input played a pivotal role, with a vote leading to adopting a “work every fourth-weekend” model, providing a better work-life balance. The strategy eliminated unnecessary overtime and reduced staffing costs by not refilling vacant positions, saving the hospital approximately $160,000 annually.

Darren Goff, executive director of hospitality services, spoke to Infection Control Today^® and explained how Cameron Memorial Community Hospital successfully improved staffing by including the environmental hygiene staff. “I think if you stay the focus on employee engagement and keeping them involved with those decisions, I don't think it'll be any problem for anybody,” Goff said. “Again, it's nothing super I'm doing here. It's just about what we've done to improve the quality of people's lives, not just to people walking the door, but our own department, our own folks here, and make them feel like they're part of the process and decision-making.”

Crucially, no jobs were eliminated, and staff engagement remained a top priority. Open communication, regular feedback, and accessibility were foundational principles. The director met individually with employees, fostering trust and ensuring every team member felt heard and valued. Monthly split shifts allowed leadership to connect with second and third-shift staff, strengthening morale and cohesion.

Professional growth opportunities further empowered staff. A revised pay scale and training initiatives enabled employees to gain certifications, enhancing their skills and earning potential. The emphasis on continuous learning extended to leadership, setting an example of personal and professional development.

The results speak for themselves: Improved efficiency, zero overtime, high employee satisfaction, and impeccable cleanliness standards, as confirmed by external audits. By fostering collaboration, embracing change, and investing in people, the environmental services team at Cameron Memorial Community Hospital demonstrated that innovation and compassion can transform health care operations.